In some cases, the cancellation of your order may incur charges. These charges may vary by city, vehicle model and type of service.
- Ride-hailing
- Cancellation by the customer more than 5 minutes after acceptance of the order by the driver partner.
- Cancellation by the driver if the customer does not show up at the scheduled pick-up point after a 6-minute wait. - Pre-booked orders:
- Cancellation by the customer less than 30 minutes before the departure time specified in the booking.
- Cancellation by the driver if the customer does not show up at the scheduled pick-up point after a 15-minute wait.