I have left a personal item behind in a vehicle: what should I do? Alexis 10 December 2020 15:17 Updated We invite you to contact our customer service department at: firstname.lastname@example.org indicating the words “Lost” so that your request can be treated as a priority. Related articles How do I cancel an order? Why can't I find a free vehicle? Can I be refused a ride? Can I book a vehicle for several hours? Can I make a diversion or a stopover during my ride?