I have left a personal item behind in a vehicle: what should I do? Caroline 10 December 2020 15:17 Updated We invite you to contact our customer service department at: firstname.lastname@example.org indicating the words “Lost” so that your request can be treated as a priority. Related articles How do I cancel an order? How do I ordere a vehicle in advance? Why can't I find a free vehicle? Can I travel with an animal?