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General

Our service

  • About Caocao
  • Where can I use your service?
  • How do I use your service?
  • What is a Rider Group account?
  • What type of vehicles do you offer?
  • Contact Customer Service

My account

  • How do I create an account?
  • How do I add a promotional code?
  • How do I edit my personal details?
  • How do I close my account?
  • How does the sponsorship system work?
  • How do I add a payment method?
See all 7 articles

Ordering a Caocao

  • How do I ordere a vehicle in advance?
  • Can I book a vehicle for several hours?
  • Can I order several vehicles at the same time?
  • Can I book a ride for someone else?
  • Can I travel with an animal?
  • Can I be refused a ride?
See all 12 articles

Stations & Airports

  • How can I find my driver at the railway station?
  • How can I find my driver at the airport?

Prices & Fares

  • How is my fare calculated?
  • What do add-on fees include?
  • How much does a 4h or 8h charter cost?
  • Cancellation charges

Payment & Invoices

  • Why have I been debited several times?
  • Why is there a 2€ charge when I add my credit card?
  • How can I get an invoice?

Business Accounts

  • What's a Business Account?
  • How do I create a Business Account?
  • How do I create an Enterprise Account?

Other queries

  • Becoming a driver
  • Press contact
  • Partnership and service contact
Caocao Mobility EN
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