General

Our service

• About Caocao
• Where can I use your service?
• How do I use your service?
• What is a Rider Group account?
• What type of vehicles do you offer?
• Contact Customer Service

My account

• How do I create an account?
• How do I add a promotional code?
• How do I edit my personal details?
• How do I close my account?
• How does the sponsorship system work?
• How do I add a payment method?

See all 7 articles

Ordering a Caocao

• How do I ordere a vehicle in advance?
• Can I book a vehicle for several hours?
• Can I order several vehicles at the same time?
• Can I book a ride for someone else?
• Can I travel with an animal?
• Can I be refused a ride?

See all 12 articles

Stations & Airports

• How can I find my driver at the railway station?
• How can I find my driver at the airport?

Prices & Fares

• How is my fare calculated?
• What do add-on fees include?
• How much does a 4h or 8h charter cost?
• Cancellation charges

Payment & Invoices

• Why have I been debited several times?
• Why is there a 2€ charge when I add my credit card?
• How can I get an invoice?

Business Accounts

• What's a Business Account?
• How do I create a Business Account?
• How do I create an Enterprise Account?

Other queries

• Becoming a driver
• Press contact
• Partnership and service contact